Solutions

Through phone, chat, web, social media, and text, we offer inbound and outbound customer service, order-taking, and help desk/tech support. By being available to resolve issues whenever your support is needed, we go beyond basic customer service for our clients to prevent negative feedback, customer frustration, and product returns.

We set appointments, provide technical support, monitor social media, and engage customers through text. Using Speech and Text Analytics, we can measure the operation’s quality and determine the customer’s desires, complaints, and recommendations.

The Command Center manages all agents’ activities and indicators automatically and centrally through systems interconnection, maximizing productivity and alerting agents to any changes in efficiency and quality. When bad practices and fraud risks are monitored, they can be avoided.

In order to achieve recovery levels above average, highly trained executives are insufficient; a technological platform with a variety of voice and digital communication channels is also necessary, which, through processes and strategies, increases the possibility of contacting the user and completing the payment.

Because our differentiator is technology in communications and customer contact channels, our specialty is high-volume pre-collection and early collection.

We collaborate with the largest consumer, banking, and retail companies globally, operating more than 80% of their portfolio while maintaining a level of satisfaction (NPS) greater than 90%.

Pentafon implements various sales strategies based on our omnichannel platform to compete with the growing competition, reduced margins, and sales growth through non-traditional channels.

We use powerful, data-driven marketing tactics to qualify leads and close sales. We support inbound and outbound sales programs, including B2B inside sales and B2C sales.

Well-trained, enthusiastic, and engaged agents provide high-quality service and support.

You can rely on us for a range of back-office solutions to streamline processes and ensure your team has real-time access to data. To simplify operations and ensure your team can access data in real time, we offer a range of back-office solutions.

Using a suitable back-office solution, you can manage the day-to-day running of your business and support front-end requests and operations with a single system.

Through our extensive industry knowledge and experience, we build State-of-the-Art digital products, integrations, and applications that can transform your business and meet your strategic objectives.

Pentafon is proud to offer comprehensive tech support that helps keep businesses running smoothly. We understand that technology is a critical part of many operations, and our team is committed to providing support that is both responsive and reliable. 

Pentafon offers Tier 1 (Level 1) Tech Support Services for basic customer issues. The first task of a Level 1 support agent is to gather customer information and determine the issue the customer is facing. Level 1 tech support specialists analyze the symptoms and determine the underlying problem. When analyzing the symptoms, the tech support agent needs to identify what the customer is trying to accomplish. This is to ensure that time is not wasted on attempting to solve a symptom instead of a problem. The tier 1 tech support agent begins resolving the issue after identifying the underlying problem.

By outsourcing tech support for your business to Pentafon you can enhance customer service, reduce costs, and take advantage of our 24/7 service. Our team will provide valuable insights into your products and services, and consolidate repetitive tasks. This frees up your time to focus on other aspects of the business.