We are the Contact Center with the Most Awards and Gold Accolades
With 12 national awards, our track record is backed by excellence in Customer Experience, Digital Transformation, Talent Management, and Sales Strategy, integrating cutting-edge technology into every stage of our processes.
Our Recognitions Include:
Best Customer Experience & Customer Service:
- Increased NPS by 11.7 pp
- Boosted performance by 33%
- Grew FCR by 26%
- Reduced abandonment by over 24%
Best Sales & Omnichannel Strategy:
- Recovered 91% of at-risk policies
- Achieved 161% net premium compliance
- Increased productivity by 30% with an optimized omnichannel strategy
Best Digital Transformation Strategy:
- Implemented AI, geolocation, and Speech & Text Analytics
- Reduced AHT by 23%
- Optimized 30% of operational costs
- Predicted 85% of contact reasons
Best Talent Management:
- Managed 560,000+ applications, responding to 100% within 6 hours
- Achieved a 42% qualified candidate rate
- Reduced hiring time by 2 days
- Increased processed applications by 19%
- Lowered hiring costs by over 26%
These recognitions solidify Pentafon as a leader in customer experience, technology, and talent management.
