Pentafon proudly introduces XIRA, its cutting-edge AI division, poised to revolutionize client service delivery.

Pentafon, leading provider of BPO and Contact Center Services, is excited to introduce XIRA, its groundbreaking AI division that aims to empower clients in delivering outstanding service experiences. With state-of-the-art omnichannel solutions, Pentafon's latest offering is poised to revolutionize the customer service landscape.

XIRA, embodies Pentafon's commitment to harnessing the potential of artificial intelligence to enhance customer interactions and streamline business operations. By combining advanced technology with human expertise, Pentafon strives to create seamless and personalized service experiences that surpass customer expectations.

With XIRA, Pentafon is set to redefine the customer service industry by offering a wide array of intelligent solutions. These encompass:

1. Contact Center GPT Suite: This groundbreaking approach ensures individuals receive comprehensive assistance on their self-managing journey, while agents experience a significant performance boost in real-time. This suite includes:

• Agent Assist- Reduce agent errors and/or penalties by 4 times and reduce call time (AHT) +15% by integrating all customer service knowledge, this way agents are able to consult it in a chatbot with GPT when serving customers.
• Self service & Conversational agents- Reduce interactions in your contact center by providing transactional and informative responses to your customers with artificial intelligence: GPT guaranteeing maximum security and quality in responses.
• Client simulator: Measure your agents’ performance through real case simulations, before releasing them into live operations. This way, you can reduce agent training time/costs, increase agent quality, and improve operational efficiency.

2. Sales GPT Suite: This cutting-edge solution is designed to enhance both voice and digital channels, providing you with a smart way to optimize your sales strategy and boost efficiency.

No longer will you need to rely on manual sales pitches and repetitive conversations. With seamless communication capabilities, it delivers personalized and relevant responses to your customers, requiring minimal human intervention.

3. Identity Verification AI Suite: We prioritize the verification of customer identities and documentation to safeguard against fraudulent activities. You can trust that we have zero tolerance for any deceptive behavior or mischief.

4. Collections GPT Suite: We leverage the power of GPT in artificial intelligence to enhance and simplify pre-collection and early collection processes. By harnessing this advanced technology, we can automate time-consuming tasks and boost productivity, delivering exceptional outcomes for our esteemed clients.

With XIRA at their fingertips, our clients can craft service experiences that not only leave a lasting impression but also cultivate customer loyalty, leading to unparalleled business success.

Pentafon's XIRA division has already garnered significant interest among industry leaders. Through its unique blend of AI capabilities and human touchpoints, Pentafon is well-positioned as a frontrunner in providing top-notch BPO and Contact Center Services.