PENTAFON: Innovation and resilience in the world of contact centers

At the age of 16, Antonio Fajer (actual CEO and President of Pentafon and NEIKOS group) began his work journey; and while his personal experience is remarkable, the real success story lies in Pentafon. Founded in 2012, the company has demonstrated exceptional evolution in the competitive world of contact centers. 

Since its inception, Pentafon has stood out as a benchmark in contact center services in Mexico. In a landscape where adaptability and innovation are crucial, Pentafon has been able to anticipate market needs and compete against the global leaders. 

Pentafon's flexibility is reflected in its ability to tackle diverse projects that require customized solutions. With a compilation of remarkable clients, including some of the largest global banks, prominent insurers and the leading retail company in Mexico, Pentafon has proven to be a trusted partner in the business arena. 

The successful implementation of remote work for 1,500 employees during the pandemic underscores Pentafon's resilience and adaptability. This achievement, along with a 90% recommendation rate, positions Pentafon as a leader in the contact center industry. 

Pentafon's focus on excellence is supported by several certifications, including the year over year recognition in GPTW's ranking as one of "Best Places to Work"in Mexico This recognition underscores Pentafon's commitment to quality and team satisfaction, which directly contributes to its continued success. 

The Pentafon team, led by Antonio Fajer, understands the importance of surrounding yourself with experts to address the complexities of the business. This teamwork mindset has been key in their journey to excellence in customer service. 

With an optimistic vision for Mexico and LATAM future, Pentafon not only positions itself as a leader in the present, but also seeks to contribute to the country's growth and diversification. Pentafon's philosophy of turning crises into opportunities reflects not only a strong entrepreneurial mindset, but also a commitment to long-term development and prosperity.