The rise of Mexico BPO contact center services in the U.S.
One of the main goals of today's companies is to provide quality customer service. All companies...
Pentafon USA Blog
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Protecting your data and reputation when choosing a call center in Mexico
Today's world is defined by a constant information stream, moving through different channels and...
Redefining client connections with AI in nearshore contact centers
Artificial Intelligence (AI) is transforming workplace dynamics on a large scale, for example, by...
The real cost saving of Mexico BPO call center services
Mexico BPO call center services offer many benefits. From strategic locations and regulatory...
5 keys to supervise your nearshore contact center
Many U.S. companies are choosing a nearshore contact center strategy to transform their customer...
What to look for in a collections call center provider when outsourcing?
Today's competitive business world makes outsourcing services a vital strategy for companies aiming...
Feel a mismatched Customer Experience? How about a nearshore contact center?
In today's world, customer experience is crucial for keeping customers loyal. Every interaction,...
Call centers in Mexico: A business bridge to customer's heart
Today, customer satisfaction has become a highly competitive advantage to consolidate the growth...
SPEECH & TEXT ANALYTICS: Know the voice of your customer
Based on the study “Experience is Everything” published by the PWC consulting, only 38% of...
Pentafon Is Certified In SOC 2 (System And Organization Controls), Essential For Trust And Transparency.
System and Organization Controls (SOC) reports are frameworks established by the American Institute...