SPEECH & TEXT ANALYTICS: Know the voice of your customer

Based on the study “Experience is Everything” published by the PWC consulting, only 38% of...

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Pentafon Is Certified In SOC 2 (System And Organization Controls), Essential For Trust And Transparency.

System and Organization Controls (SOC) reports are frameworks established by the American Institute...

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During The Global CX Forum 2023, Pentafon Received The Highest Recognitions

During the Global CX Forum 2023, the 18th edition of the National Customer Experience & Employee...

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Systemized Cognitive Collection: The Model That Creates Memorable Experiences

The pandemic accelerated digitization in financial services operations and collection was no...

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Nearshore contact center: Pain or smart choice?

Choosing a nearshore contact center is a business strategy that promises more efficient and...

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