CX Technology: Advancing excellence in customer interaction
In today's competitive business landscape, customer experience (CX) has become a top priority for...
Pentafon USA Blog
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The Future of Back-Office Operations: Trends in 2024
As businesses continue to adapt to the ever-changing digital landscape, back-office is undergoing a...
Pentafon introduces XIRA, its artificial inteligence division
Pentafon, leading provider of BPO and Contact Center Services, is excited to introduce XIRA, its...
Measure what matters: Essential KPIs for your contact center analytics
In today's competitive world, providing an excellent customer experience is crucial to the success...
How to measure customer experience: Key Metrics and Strategies to track CX
In today's customer-centric world, delivering an outstanding customer experience (CX) is no longer...
Harvesting Great Insights
This event proved to be incredibly valuable as it provided us with great insights that we can...
Pentafon Honored in 2024 Genesys Customer Innovation Awards
Pentafon along with companies as Nespresso, Oriflame, NTT, Fujitso received an honorable mention in...
Pentafon received 11 prestigious awards at the Global CX Forum
During the Global CX Forum 2024, Pentafon, dominated the night with a total of 11 awards. These...
CX For IT: Transforming User Experience For The Technology Sector
In an era dominated by digital transformation and heightened competition, the imperative for...
PENTAFON: Innovation and resilience in the world of contact centers
At the age of 16, Antonio Fajer (actual CEO and President of Pentafon and NEIKOS group) began his...