Liverpool granted this recognition to Pentafon for its dedication, commitment, and effort, as well as for achieving the best collections results among all its providers at the close of 2022.
Pentafon secured the top spot in Liverpool’s recovery ranking among all its collections providers thanks to the implementation of a strategy that combines omnichannel technology with tools designed to boost recovery rates, such as personalized blasters and text messages.
This approach enables strategic outreach to customers by considering optimal contact times based on each customer’s profile and geographic location. Through the use of technology, Pentafon has been able to expand recovery reach without the need for voice contact.
To further innovate in dialing system management, new dialing models and group configurations were introduced, improving effective contact rates by up to 3 percentage points.
Due to the success of this strategy, Liverpool recognized the organization with this distinction, rewarding those who make a difference through their daily work.