During the Global CX Forum 2023, the 18th edition of the National Customer Experience & Employee Experience Award was held, which is endorsed by the National Chamber of the Electronic Industry of Telecommunications and Information Technologies (CANIETI), the National Quality Award, the Institute for the Promotion of Quality (IFC) and by the Latin American Alliance of Organizations for Customer Interaction (ALOIC).
The Jury is made up of a committee of independent experts, with extensive experience in each of the categories they evaluate, in some cases they participate as members of the Council for the Competitiveness of the Contact Center industry, CIC Global Model Consultants, or they have great experience and are experts recognized by experience in Business Process Services.
In this event, Pentafon turned out to be one of the most awarded Contact Centers, obtaining the award of "Best use of CX technology", "Best Employee engagement strategy", and "Best Human Potential Development strategy" in the country.
The Category for "Best Use of CX Technology" was awarded to the "Cognitive Collection" case, which Pentafon presented a strategy to achieve the best use of technology, digitalization, and customer-oriented automation, to create relevant experiences, related to the development, innovation, optimization, incorporation and use of digital solutions.
In the category "Best Employee engagement strategy", the case "We do not build a company, we build a family" was recognized, which Pentafon demonstrated that it can generate greater commitment and sense of belonging from the well-being, motivation, and satisfaction they can provide to their employees.
Finally, it received recognition in the category "Best strategy for the development of human potential", with the case "We develop exceptional talents" recognizing the development of new organizational and labor dynamics in which all members of the organization are included, promoting the ability they have as individuals to create, innovate, and meet their personal and the organizational objectives, through competency, skills and career plan development programs.
During this event, Pentafon awarded AXA in conjunction with the Mexican Institute of Teleservices (IMT) a recognition for having the best digital sales strategy.
Pentafon also received recognition for recertifying at the highest level of the CIC 2.0 Global Model. Level 4, obtained by Pentafon, determines that the organization is at a world-class level.
These recognitions endorse Pentafon’s commitment to help its customers in their digital transformation to increase their results, reduce their costs and enhance CX.