PENTAFON: Innovation and resilience in the world of contact centers
At the age of 16, Antonio Fajer (actual CEO and President of Pentafon and NEIKOS group) began his...
Pentafon
Blog
The rise of Mexico BPO contact center services in the U.S.
One of the main goals of today's companies is to provide quality customer service. All companies...
Protect your data and reputation when choosing a call center in Mexico
Today's world is defined by a constant information stream, moving through different channels and...
Redefining client connections with AI in nearshore contact centers
Artificial Intelligence (AI) is transforming workplace dynamics on a large scale, for example, by...
The real cost saving of Mexico BPO call center services
Mexico BPO call center services offer many benefits. From strategic locations and regulatory...
5 keys to supervise your nearshore contact center
Many U.S. companies are choosing a nearshore contact center strategy to transform their customer...
What to look for in a collections call center provider when outsourcing?
Today's competitive business world makes outsourcing services a vital strategy for companies aiming...
Feel a mismatched Customer Experience? How about a nearshore contact center?
In today's world, customer experience is crucial for keeping customers loyal. Every interaction,...
Call centers in Mexico: A business bridge to customer's heart
Today, customer satisfaction has become a highly competitive advantage to consolidate the growth...
SPEECH & TEXT ANALYTICS: Know the voice of your customer
Based on the study “Experience is Everything” published by the PWC consulting, only 38% of...