Call centers in Mexico: A business bridge to customer's heart
Today, customer satisfaction has become a highly competitive advantage to consolidate the growth...
Pentafon
Blog
SPEECH & TEXT ANALYTICS: Know the voice of your customer
Based on the study “Experience is Everything” published by the PWC consulting, only 38% of...
Pentafon Is Certified In SOC 2 (System And Organization Controls), Essential For Trust And Transparency.
System and Organization Controls (SOC) reports are frameworks established by the American Institute...
During The Global CX Forum 2023, Pentafon Received The Highest Recognitions
During the Global CX Forum 2023, the 18th edition of the National Customer Experience & Employee...
Systemized Cognitive Collection: The Model That Creates Memorable Experiences
The pandemic accelerated digitization in financial services operations and collection was no...
Nearshore contact center: Pain or smart choice?
Choosing a nearshore contact center is a business strategy that promises more efficient and...