Redefining client connections with AI in nearshore contact centers
Artificial Intelligence (AI) is transforming workplace dynamics on a large scale, for example, by...
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The real cost saving of Mexico BPO call center services
Mexico BPO call center services offer many benefits. From strategic locations and regulatory...
5 keys to supervise your nearshore contact center
Many U.S. companies are choosing a nearshore contact center strategy to transform their customer...
What to look for in a collections call center provider when outsourcing?
Today's competitive business world makes outsourcing services a vital strategy for companies aiming...
Feel a mismatched Customer Experience? How about a nearshore contact center?
In today's world, customer experience is crucial for keeping customers loyal. Every interaction,...
Call centers in Mexico: A business bridge to customer's heart
Today, customer satisfaction has become a highly competitive advantage to consolidate the growth...
SPEECH & TEXT ANALYTICS: Know the voice of your customer
Based on the study “Experience is Everything” published by the PWC consulting, only 38% of...
Pentafon Is Certified In SOC 2 (System And Organization Controls), Essential For Trust And Transparency.
System and Organization Controls (SOC) reports are frameworks established by the American Institute...
During The Global CX Forum 2023, Pentafon Received The Highest Recognitions
During the Global CX Forum 2023, the 18th edition of the National Customer Experience & Employee...
Systemized Cognitive Collection: The Model That Creates Memorable Experiences
The pandemic accelerated digitization in financial services operations and collection was no...