How to measure customer experience: Key Metrics and Strategies to track CX
In today's customer-centric world, delivering an outstanding customer experience (CX) is no longer...
Pentafon
Blog
Harvesting Great Insights
This event proved to be incredibly valuable as it provided us with great insights that we can...
Pentafon received an honorable mention in the prestigious Genesys Customer Innovation Awards
Pentafon along with companies as Nespresso, Oriflame, NTT, Fujitso received an honorable mention in...
Pentafon was awarded with 11 prestigious awards during the esteemed Global CX Forum
During the Global CX Forum 2024, Pentafon, dominated the night with a total of 11 awards. These...
CX For IT: Transforming User Experience For The Technology Sector
In an era dominated by digital transformation and heightened competition, the imperative for...
PENTAFON: Innovation and resilience in the world of contact centers
At the age of 16, Antonio Fajer (actual CEO and President of Pentafon and NEIKOS group) began his...
The rise of Mexico BPO contact center services in the U.S.
One of the main goals of today's companies is to provide quality customer service. All companies...
Protecting your data and reputation when choosing a call center in Mexico
Today's world is defined by a constant information stream, moving through different channels and...
Redefining client connections with AI in nearshore contact centers
Artificial Intelligence (AI) is transforming workplace dynamics on a large scale, for example, by...
The real cost saving of Mexico BPO call center services
Mexico BPO call center services offer many benefits. From strategic locations and regulatory...