The Growth and Evolution of Debt Collections in the U.S. BPO Sector
The Business Process Outsourcing (BPO) industry is a cornerstone of global operations, with a...
Pentafon
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The Vital Role of Hispanic Heritage in the U.S. Economy
As the largest ethnic minority in the United States, hispanics estimated to be approximately 63...
BPO in 2024: A transformative period for the U.S. market
The Business Process Outsourcing (BPO) sector is at a pivotal point in its evolution, and 2024...
Pentafon named Aspirant in 2024 CXM Services PEAK Matrix® Assessment
In the dynamic and competitive landscape of global services, being acknowledged by a reputable...
Efficiently Managing Client Requests in Retail: BPO-Inspired Strategy
Handling client requests effectively is crucial in retail, especially during peak season. By...
Mexico could become a leading exporter of services via contact centers
Mexico is missing out on the significant opportunities nearshoring offers, including the potential...
AI's Crucial Role in Early Collections: Boosting Recovery, Satisfaction, and Savings
In the agile collection’s environment, effectively managing pre-collections and early collections...
Improve your recovery strategy with nearshoring collections.
What is nearshoring collections and why is it Important? Nearshoring Collections is a strategy that...
The lack of customer service from Chinese automotive companies.
In recent years, the presence of Chinese cars in Mexico has experienced exponential growth. In...
The best contact center solutions, the ultimate guide
In today's fast-paced digital world, businesses rely heavily on efficient communication channels to...