Mexico has the potential to become a leading exporter of services via contact centers.
Mexico is missing out on the significant opportunities nearshoring offers, including the potential...
Pentafon
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The Crucial Role of AI in Early Collections to Maximize Recovery, Customer Satisfaction, and Lower Cost
In the agile collection’s environment, effectively managing pre-collections and early collections...
Improve your recovery strategy with nearshoring collections.
What is nearshoring collections and why is it Important? Nearshoring Collections is a strategy that...
The lack of customer service from Chinese automotive companies.
In recent years, the presence of Chinese cars in Mexico has experienced exponential growth. In...
The best contact center solutions, the ultimate guide
In today's fast-paced digital world, businesses rely heavily on efficient communication channels to...
B2B CX: The key to success in today's business world
In today's dynamic business landscape, B2B customer experience (B2B CX) has become a critical...
CX Technology: Advancing excellence in customer interaction
In today's competitive business landscape, customer experience (CX) has become a top priority for...
The Future of Back-Office Operations: Trends in 2024
As businesses continue to adapt to the ever-changing digital landscape, back-office is undergoing a...
Pentafon proudly introduces XIRA, its cutting-edge AI division, poised to revolutionize client service delivery.
Pentafon, leading provider of BPO and Contact Center Services, is excited to introduce XIRA, its...
Measure what matters: Essential KPIs for your contact center analytics
In today's competitive world, providing an excellent customer experience is crucial to the success...