The lack of customer service from Chinese automotive companies.
In recent years, the presence of Chinese cars in Mexico has experienced exponential growth. In...
Pentafon
Blog
The best contact center solutions, the ultimate guide
In today's fast-paced digital world, businesses rely heavily on efficient communication channels to...
B2B CX: The key to success in today's business world
In today's dynamic business landscape, B2B customer experience (B2B CX) has become a critical...
CX Technology: Advancing excellence in customer interaction
In today's competitive business landscape, customer experience (CX) has become a top priority for...
The Future of Back-Office Operations: Trends in 2024
As businesses continue to adapt to the ever-changing digital landscape, back-office is undergoing a...
Pentafon proudly introduces XIRA, its cutting-edge AI division, poised to revolutionize client service delivery.
Pentafon, leading provider of BPO and Contact Center Services, is excited to introduce XIRA, its...
Measure what matters: Essential KPIs for your contact center analytics
In today's competitive world, providing an excellent customer experience is crucial to the success...
How to measure customer experience: Key Metrics and Strategies to track CX
In today's customer-centric world, delivering an outstanding customer experience (CX) is no longer...
Harvesting Great Insights
This event proved to be incredibly valuable as it provided us with great insights that we can...
Pentafon received an honorable mention in the prestigious Genesys Customer Innovation Awards
Pentafon along with companies as Nespresso, Oriflame, NTT, Fujitso received an honorable mention in...