Setting Up a Modern Contact Center in Mexico: Alternatives to White-Label
The contact center industry in Mexico has undergone a significant transformation in recent years,...
Pentafon
Blog
GBM increases its service capacity by integrating omnichannel technology
In 2021, GBM implemented the GBM+ tool, offering any Mexican the opportunity to invest smaller...
Banorte grows in customer service
In response to the growing need for agile and personalized banking, Banorte enhanced its customer...
Citibanamex improves customer service through process automation
According to data from the National Commission of the Retirement Savings System (CONSAR), partial...
During the pandemic, Pentafon supported Walmart by implementing 50 customer service stations in less than two weeks for the Hot Sale season
The world’s leading hypermarket chain, Walmart, selected Pentafon to install 50 workstations and...
Liverpool recognizes Pentafon as its top ally in collections recovery
Liverpool granted this recognition to Pentafon for its dedication, commitment, and effort, as well...
How Geolocation and Speech & Text Analytics Reduce Response Time and Abandonment
In the digital age, technological transformation has revolutionized how companies manage the...
How Hyperpersonalization & Omnichannel Strategies Reduced AHT and Boosted Cross-Selling
At Pentafon, our continuous pursuit of innovative solutions and process optimization has translated...
How AI and Technology Improve Talent Management Efficiency
In a highly competitive environment, recruitment efficiency is key to ensuring the operational...
The CX and Omnichannel Strategy That Increased NPS and Improved Customer Loyalty
In an environment where competition is fiercer than ever, the customer journey has become the key...