Pentafon: The Most Awarded Contact Center at CX Forum 2025

We are the Contact Center with the Most Awards and Gold Accolades

Automated debt collection in 2025

The debt collection industry is undergoing a radical transformation thanks to automation and...

Outsourced Debt Collections: Benefits of Nearshore Contact Centers

Debt Collection Solutions: How contact centers overcome key challenges

In the business world, debt recovery solutions are essential for maintaining a company’s financial...

Pentafon Positioned as an Aspirant in the 2024 B2B Sales Services PEAK Matrix® Assessment

We are proud to announce that Pentafon has been positioned as an Aspirant in the 2024 B2B Sales...

Key Trends in BPO for 2025

The Business Process Outsourcing (BPO) sector is undergoing a profound transformation driven by...

Pentafon is Recertified On ANSI/TIA-942

Pentafon, a leader in customer experience solutions, celebrates its recertification to the...

PENTAFON: First Contact Center In Mexico Certified In PCI-DSS V4.0

In the last two years, cyberattacks in Mexico have increased by 78%, with a weekly average of 3,124...

Pentafon Recognized as an Aspirant in the 2024 Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment

We are proud to announce that Pentafon has been positioned as an Aspirant in the

The Growth and Evolution of Debt Collections in the U.S. BPO Sector

The Business Process Outsourcing (BPO) industry is a cornerstone of global operations, with a...