Pentafon Recognized as an Aspirant in the 2024 Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment
We are proud to announce that Pentafon has been positioned as an Aspirant in the
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The Growth and Evolution of Debt Collections in the U.S. BPO Sector
The Business Process Outsourcing (BPO) industry is a cornerstone of global operations, with a...
The Vital Role of Hispanic Heritage in the U.S. Economy
As the largest ethnic minority in the United States, hispanics estimated to be approximately 63...
BPO in 2024: A transformative period for the U.S. market
The Business Process Outsourcing (BPO) sector is at a pivotal point in its evolution, and 2024...
Pentafon was positioned as an Aspirant in the Customer Experience Management (CXM) Services PEAK Matrix® Assesment 2024 - Americas: A Testament to Emerging Excellence
In the dynamic and competitive landscape of global services, being acknowledged by a reputable...
Efficiently Managing Client Requests in Retail: A BPO-Inspired Strategy
Handling client requests effectively is crucial in retail, especially during peak season. By...
Mexico has the potential to become a leading exporter of services via contact centers.
Mexico is missing out on the significant opportunities nearshoring offers, including the potential...
The Crucial Role of AI in Early Collections to Maximize Recovery, Customer Satisfaction, and Lower Cost
In the agile collection’s environment, effectively managing pre-collections and early collections...
Improve your recovery strategy with nearshoring collections.
What is nearshoring collections and why is it Important? Nearshoring Collections is a strategy that...
The lack of customer service from Chinese automotive companies.
In recent years, the presence of Chinese cars in Mexico has experienced exponential growth. In...